Privacy policy

Whiteleys Office Furniture – Website Privacy Policy
Last Updated: 30.07.2025

At Whiteleys Office Furniture, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website: https://www.whiteleysoffice.co.uk (the “Website”).

Who We Are

This Website is operated by:
Whiteleys Office Furniture Ltd
Croft House, Croft Road, Bromley, Kent, BR1 4DR
Company Registration Number: 02456037

If you have any questions about this policy or how we handle your data, you can contact us at:
sales@whiteleys-office.co.uk
0208 313 3344

What Information We Collect Through the Website

We may collect and process the following types of information:

a. Information You Provide Voluntarily

  • Contact form submissions (e.g., name, email, phone number, message content)

  • Newsletter sign-ups

  • Enquiry forms or quote requests

  • Live chat messages

  • Account or login details (if applicable)

b. Information We Collect Automatically

When you visit our Website, we automatically collect certain technical data including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on each page

  • Referral source

  • Cookie data and website preferences

How We Use Your Information

We use your personal data to:

  • Respond to your enquiries or contact requests

  • Provide information or services you request

  • Improve website functionality and user experience

  • Send newsletters or marketing materials (if you opt in)

  • Monitor and analyse website usage and traffic patterns

  • Ensure the website is secure and protected against fraud

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather usage analytics. These may include:

  • Essential cookies – for website functionality

  • Performance cookies – to track how visitors use our site

  • Marketing cookies – for advertising and retargeting (if used)

You can manage your cookie preferences in your browser or through our cookie banner. For full details, please refer to our [Cookie Policy].

Lawful Basis for Processing

We rely on the following legal bases to process your data:

  • Consent – for marketing communications and optional cookies

  • Legitimate interests – to improve website performance and respond to enquiries

  • Contractual necessity – if you enter into a service agreement or make a purchase

Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who help us operate our website and provide services, such as:

  • Website hosting providers

  • Analytics and marketing tools (e.g., Google Analytics, Mailchimp)

  • Customer service or CRM systems

  • Delivery or logistics partners (where applicable)

These providers are contractually required to keep your data secure and confidential.

How We Protect Your Data

We use appropriate technical and organisational security measures to protect your personal data, including:

  • SSL encryption

  • Secure servers

  • Restricted access controls

  • Regular website and software updates

Data Retention

We retain your data only as long as necessary for the purposes it was collected, or as required by law. For example:

  • Enquiries: retained for up to 12 months

  • Customer accounts or orders: retained for 6 years (as required by tax law)

  • Email marketing: until you unsubscribe

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict our processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
sales@whiteleys-office.co.uk

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant changes will be highlighted. Please review this policy regularly to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Whiteleys Office Furniture
sales@whiteleys-office.co.uk
0208 313 3344
https://www.whiteleysoffice.co.uk